Reservics lets you manage every reservation from the Bookings page in your Shopify admin. Use the status tabs (All, Confirmed, Pending, Seated, Cancelled, No-show) to filter the list, search by name or email, and open any booking to edit details or change its status. You can also add phone and walk-in bookings, send bulk reminders, and export to CSV.
Before you start #
- The Bookings page is in the Reservics app inside your Shopify admin.
- Creating, editing, and status changes work on every plan, including Free.
- CSV export and bulk reminders are Pro+ features. See the table below for plan details.
- A Calendar view of bookings is coming soon. Today the Bookings page shows a list.
The Bookings list #
The Bookings page is your home base for daily service. It shows all reservations in a single list with tools to find the one you need.
- Open the Reservics app in your Shopify admin and select Bookings.
- Use the status tabs across the top to filter: All, Confirmed, Pending, Seated, Cancelled, or No-show.
- Search by name or email to jump straight to a diner’s booking.
- If you run more than one venue, use the location filter to show bookings for a single location.
- Select one or more bookings with the checkboxes to use bulk actions (send reminders or change status).
Accept a pending booking #
A booking is Pending when it is awaiting payment or manual approval. The seat is held while it waits.
- Open the Pending tab.
- Click the booking to open the booking detail view.
- Change the status to Confirmed to accept it. The seat stays reserved.
If your location uses auto-confirm, bookings skip Pending and arrive as Confirmed. If you use manual approval, every booking starts Pending until you accept it.
Mark a no-show or seat a guest #
Keep statuses current during service so your capacity and reports stay accurate.
- When a party arrives, open their booking and set the status to Seated.
- After they leave, set the status to Completed.
- If a party never arrives, set the status to No-show. This releases the seat and can trigger a waitlist offer if you use the waitlist.
Create a phone or walk-in booking #
You can add bookings yourself for diners who call or walk in.
- On the Bookings page, click Create booking.
- In the modal, choose the location (if you have more than one), set the party size, date, and time.
- Enter the diner’s name, email, and phone, plus any custom fields you have added.
- Save. The booking appears in the list like any storefront booking.
Reservics still checks capacity, so it will not let you overbook a slot.
Edit a booking #
Open any booking to make changes.
In the booking detail view you can:
- Edit the date, time, party size, and any custom fields.
- Change the status (Pending, Confirmed, Seated, Completed, Cancelled, No-show).
- View the deposit and issue a refund (if a deposit was paid).
- See the linked Shopify customer record.
- Add internal notes for your team.
Send bulk reminders (Pro+) #
Remind several diners at once instead of one by one.
- On the Bookings page, select the bookings you want with the checkboxes.
- From the bulk actions menu, choose Send reminders.
- Reservics sends the reminder using your email template. Sending is best-effort and never blocks a booking.
The number of reminders you can schedule per booking depends on your plan. See Email and WhatsApp notifications.
Export bookings to CSV (Pro+) #
Export your filtered or selected bookings for accounting, planning, or backup.
- Filter or select the bookings you want.
- Click Export CSV.
- Reservics downloads a UTF-8 file (with a BOM so it opens cleanly in Excel).
The CSV includes these columns: Code, Customer, Email, Phone, Date, Time, Party, Table, Location, Deposit, Status, and Notes.
Reservation statuses explained #
| Status | What it means |
|---|---|
| Pending | Awaiting payment or manual approval. The seat is held. |
| Confirmed | Accepted and reserved. |
| Seated | The party has arrived and is at the table. |
| Completed | The visit is finished. |
| Cancelled | The booking was cancelled. A refund is issued if within the refund window. |
| No-show | The party did not arrive. Releases the seat and can trigger a waitlist offer. |
What each plan unlocks for managing bookings #
| Capability | Free | Pro ($9.99/mo) | Advance ($19.99/mo) |
|---|---|---|---|
| Bookings list, search, filters | Yes | Yes | Yes |
| Create phone/walk-in bookings | Yes | Yes | Yes |
| Edit bookings and change status | Yes | Yes | Yes |
| Bulk reminders | No | Yes | Yes |
| CSV export | No | Yes | Yes |
| Calendar view | Coming soon | Coming soon | Coming soon |
Frequently asked questions #
How do I accept a reservation in Reservics? #
Open the Bookings page, go to the Pending tab, and click the booking. In the booking detail view, change the status to Confirmed. If your location uses auto-confirm, bookings arrive as Confirmed and need no action.
How do I mark a no-show? #
Open the diner’s booking and set the status to No-show. This releases the held seat and can trigger a waitlist offer to the next diner in your queue if you use the waitlist feature.
Can I add a walk-in or phone booking myself? #
Yes. On the Bookings page click Create booking, then enter the location, party size, date, time, and the diner’s contact details. Reservics checks capacity so you cannot overbook a slot. This works on every plan, including Free.
Can I export my reservations? #
Yes, on the Pro and Advance plans. Filter or select the bookings you want and click Export CSV. The file is UTF-8 with a BOM for Excel and includes the code, customer, contact details, date, time, party, table, location, deposit, status, and notes.
Is there a calendar view of bookings? #
A calendar view is coming soon. Today the Bookings page shows your reservations as a list with status tabs, search, and filters. Drag-to-reschedule on the calendar is also planned.
Can I issue a refund when I cancel a booking? #
Yes. Open the booking, view the deposit, and issue the refund from the booking detail view. Refunds go back through Shopify. Eligibility depends on the location’s refund window. See No-show fees and refunds.
